I forgot my username and password. What do I do?
When attempting to log into your Plunge account, follow the username retrieval and password reset instructions. Please email firstname.lastname@example.org with any questions about your account.
I have more than one Plunge account. What do I do?
To properly track online donations, it’s best to only have one account. If you have more than one account, please log in and delete any account that you are not actively using. Please email email@example.com with any questions about your account.
Do I have to register and fundraise online?
If you would like to participate in the Plunge, you may register the day of the event, turn in any offline donations, and submit any credit card donations at check-in. Please email firstname.lastname@example.org with any questions about registration.
Do all team members need to register online?
Joining a team is a simple process within the online registration process. Individuals registering the day of the Plunge will be registered as an individual. Day-of registrants may still Plunge with their desired “teammates,” but registration records and fundraising efforts will not be added to any team totals.
If I register and fundraise for an in-person Plunge and then decide I don’t feel comfortable attending the event, will I still receive my incentives?
Yes, of course! You earned those incentives by fundraising for Special Olympics Minnesota. Please send an email to email@example.com explaining the situation and we can mail your incentives or set up a time for pick-up.
If the in-person Plunge is canceled, what are my alternatives?
– Get your incentives via mail or pick-up.
– Switch your registration to attend a different Plunge location.
– Join us for the Virtual Plunge! To switch your registration from in-person to virtual, head to the “Account Overview” page, scroll down until you see your event and click “Edit.” From there, you can choose the Virtual Plunge from the drop-down menu. If you have questions, please email firstname.lastname@example.org.
Is my Plunge account and the Polar Plunge website secure?
Yes! There is a valid secure socket layer (SSL) certificate installed on the website. All transactions are encrypted by Comodo. Some elements are set up to bypass the certificate and are used for tracking website statistics, not for collecting any personal or financial information.
Have a question you can’t find the answer to?